Build Or Buy? Both! The debate is old: build or buy? But the debate is framed incorrectly. These days, the answer is, more than ever: both. Users want and expect software to work the way they want to, And every business is unique. These two facts often lead managers to decide that there is no way packaged software can meet …
We looked at quite a few CRM statistics, and these were the 5 areas that we found most compelling. In this infographic, you’ll find CRM stats on ROI, mobile adoption, the shift to cloud-based CRM, and user adoption.
With the Death Star destroyed, Darth Vader finds himself in a predicament. There’s continued pressure from the Emperor to track down the young rebel fighter, Luke Skywalker…
Microsoft has added a new data type field, the MultiSelect Option Set. This now gives CRM System Admins four ways to define a field that allows users to select from a defined list of values.
Microsoft has created a new data type in Dynamics 365 version 9: the MultiSelect Option Set. As the name implies, this data type allows a Dynamics 365 user to select more than one option from a list of option set values.
We use ClickDimensions to send out surveys. We have built dashboards to slice and dice the survey results. The queries behind the charts on the dashboard need to filter by the survey questions. Survey Questions are stored in a custom, managed entity in ClickDimensions.
If you’re new to Microsoft Dynamics and don’t really know what the User Group Summit is… well, let this be your intro. The User Group Summit is a conference held every year that is put together by users for users.
Just last week Microsoft announced the new Microsoft Learn which gives a more structured learning experience within Docs. Microsoft Docs is essentially a repository of information that you can search and navigate through freely. Now with Microsoft Learn, you can take online training courses on your own schedule that will expand your skills and prepare you for certifications.
Here’s a quick tip for anyone that may be having this issue that I noticed today. It can be frustrating when things don’t work as they’re supposed to…
Maybe we should say, next big things… meaning more than just one. I’ve been hearing more and more about AI and machine learning, but there are some other things that keep popping up in my searches as well. When you look at these, you’ll probably say, “These are not new to CRM,” and you’re right. While they are not new, the question should be, “What will have the biggest impact going forward?”