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What is Microsoft Learn?

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Just last week Microsoft announced the new Microsoft Learn which gives a more structured learning experience within Docs. Microsoft Docs is essentially a repository of information that you can search and navigate through freely. Now with Microsoft Learn, you can take online training courses on your own schedule that will expand your skills and prepare you for certifications.

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What Is the Next Big Thing in CRM?

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Maybe we should say, next big things… meaning more than just one. I’ve been hearing more and more about AI and machine learning, but there are some other things that keep popping up in my searches as well. When you look at these, you’ll probably say, “These are not new to CRM,” and you’re right. While they are not new, the question should be, “What will have the biggest impact going forward?”